Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
Following the Royal Mail service updates effective from 08 October 2025, customers may now select their preferred shipping service at checkout. Each service includes a specific compensation value in the event of loss or damage.
Please note: If your parcel is lost by Royal Mail, our liability is limited to the compensation amount associated with the shipping service you selected. We are unable to offer reimbursement beyond the stated coverage of that service
Please be aware that certain products may be subject to shipping restrictions and cannot be delivered to specific destinations. These limitations are based on carrier policies and regional regulations.
When placing an order, estimated shipping and delivery dates will be provided based on product availability and the shipping method selected. Depending on the carrier, estimated delivery dates may also be shown on the shipping quotes page.
Shipping rates for many items are calculated based on weight. In accordance with carrier guidelines, all item weights are rounded up to the nearest full pound for shipping purposes.
Free shipping offers only apply to UK mainland. - As of 08 October 2025, following changes to Royal Mail services, we are no longer able to offer free shipping. All orders will now require a paid shipping option selected at checkout.
Returns Address:
27 Hawthorn Street, Derby, DE24 8BE
Disclaimer - This address is for postal purposes only and no stock is stored at the location.