Pre-Order Policy
1. Pre-Order Product Allocation We offer pre-order products to guarantee customers an allocation of a product prior to its official release. All pre-order items will be dispatched from the date specified in the product description. These items are dispatched in the order of customer purchases, without exceptions based on different postage method levels.
2. Price Guarantee Upon purchasing a pre-order product, we will honor the price paid at the time of purchase for the quantity of items ordered. While we strive to provide the most accurate pricing prior to release, fluctuations in price may occur due to the nature of the products. We do not offer credits or refunds for any price differences if the product price drops before or after release. Conversely, we will never request additional payment if the product price increases before or after release.
3. Dispatch Times For dispatch times of pre-order items, please refer to the item descriptions on the product listings.
4. Combined Orders If you purchase in-stock items along with pre-order items, the in-stock items will be dispatched only when the last pre-order item becomes available. To receive in-stock items within our regular dispatch timeframe, please place separate orders for in-stock items and pre-order items.
Thank you for your understanding and cooperation.
If there's anything else you need, feel free to let me know!
Pre-Order Policy for Japanese Imported Products
When pre-ordering a Japanese imported product, please be aware of the Japanese Order Deadline Date. This date signifies the final day pre-orders can be placed for the product. Typically, this deadline is a few days prior to the release date in Japan.
The purpose of this deadline is to provide our suppliers sufficient time to fulfill all pre-orders for the product. This also enables our suppliers to make every effort to ship the items to the UK on the Japanese release date, ensuring you receive your order as promptly as possible.
You have the right to cancel pre-orders at any time.
1. Cancellations Before the Japanese Order Deadline Date:
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Full refunds will be issued for cancellations made before the Japanese Order Deadline Date (see above).
2. Cancellations After the Japanese Order Deadline Date:
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Refunds for cancellations made after the Japanese Order Deadline Date (see above) can only be processed as partial refunds. This is due to pre-orders being finalized with Japan, funds being converted, and leaving the UK.
Please refer to the product descriptions for the specific Japanese Order Deadline Date. We aim to provide a safe and trustworthy service at all times, so we encourage you to read through these terms and conditions carefully. Due to the nature of importing goods, there are no exceptions to the above terms.